Vision & Mission

Our Vision
To be a leading healthcare provider for women and children.

Our Mission
We celebrate life with our patients and their families by being an innovator of services that are unique, relevant and integrated, and delivered through our Thomson Touch.

Our Brand Promise
Through our Thomson Touch, we aim to build long-term relationships. We believe in being life partners with our patients and their families.

Our brand promise is to D.E.L.I.V.E.R

Delight
Delighting by exceeding expectations
Empathise
Caring with compassion
Learn
Learning and adopting best practices
Innovate
Creating unique, relevant and integrated services
Value-add
Providing outstanding services at affordable prices
Empower
Equipping customers with the knowledge to manage their health effectively
Respect
Treating each customer with respect and dignity

Our Core Values
Our core values reflect what is truly important to us as an organisation.

I.C.A.R.E

Integrity
We serve with the highest standards of ethical conduct.
Commitment
We are committed to contributing our best to society and the organisation and achieving service excellence.
Accountability
We take ownership and responsibility for our actions.
Respect
We treat our customers with respect and dignity. We learn from those more knowledgeable than us.
Empathy
We care for our patients, doctors, customers and staff. Of paramount importance is their well-being and we will always respond with compassion.