A deposit is required at the time of admission. The amount will vary depending on the choice of accommodation, type of operation/procedure, estimated length of stay and utilisation of Medisave. You may pay for the deposit by NETS, cash, credit card (VISA/Mastercard).

E-Letter of Guarantee (e-LOG) for Integrated Shield Plan policy holders

An electronic Letter Of Guarantee (e-LOG) may be provided by your private insurer. Through e-LOG, the hospital will waive admission deposits up to the stated limit and may vary according to your Integrated Shield Plan type. This will help you to minimise upfront payment.

Upon discharge, the hospital will collect the difference between the amount stated in the e-LOG and the hospital bill, as well as any expenses that were incurred AND not covered under your policy (e.g. companion charges).

The hospital will collect the full deposit of the estimated hospital bill on admission unless a cashless application has been approved in writing 3-5 working days prior to admission. Submission of the credit card authorisation form will be required since the final payable amount for the claim may be different from the approved amount in this Letter of Guarantee for Waiver of Deposit.

If you need quick clarification on a shield plan whilst at Thomson Medical Centre, visit our Patient Service Centre or call 9-THOMSON (9-846-6766) to check your eligibility for a cashless admission.

Alternatively, if you need to speak to an insurance personnel, our insurance partner AVIVA is located at the first floor of Thomson Medical Centre from Monday – Saturday during business hours.

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