A deposit is required at the time of admission. The amount will vary depending on your choice of accommodation, the type of operation/procedure, the estimated length of stay, and the utilisation of Medisave. You may pay the deposit by cash, NETS, PayNow, or credit card (VISA/Mastercard/American Express).

Letter of Guarantee (LOG) for Integrated Shield Plan Policyholders

For Integrated Shield Plan policyholders, you may request a LOG from your private insurer. The LOG helps waive the admission deposit up to a specified limit, which varies depending on your plan type. Please note that while the LOG helps reduce your upfront payment, the hospital may still collect payment from you if the estimated charges exceed the LOG limit or if some portions of your bill are not covered under your policy. This helps streamline the upfront payment process for you.

Upon your discharge, the hospital will reconcile the amount indicated in the LOG with your final hospital bill, including any expenses incurred that are not covered by your policy (e.g., companion charges).

By default, the full estimated hospital bill deposit is collected upon admission unless a cashless application has been approved in writing at least 3–5 working days before admission. In such cases, we will require the submission of a credit card authorisation form, as the final claimable amount may differ from the approved amount stated in the LOG for Deposit Waiver.

If you need clarification on using your Integrated Shield Plan for admission at Thomson Medical Centre, please visit our Patient Service Centre at Level 1 or contact us via WhatsApp at 9-THOMSON (9846 6766) for assistance.