A deposit is required at the time of admission. The amount will vary depending on the choice of accommodation, type of operation/procedure, estimated length of stay, and utilisation of Medisave. You may pay for the deposit by cash, NETS, PayNow, or credit card (VISA/Mastercard).
E-Letter of Guarantee (e-LOG) for Integrated Shield Plan policyholders
For Integrated Shield Plan policyholders, you have the option of obtaining an electronic Letter Of Guarantee (e-LOG) from your private insurer. The e-LOG can exempt you from paying admission deposits up to a specified limit, which may vary depending on your Integrated Shield Plan type. This streamlines the upfront payment process for you.
Upon your discharge, the hospital will reconcile the amount indicated in the e-LOG with your final hospital bill, including any expenses that were incurred AND not covered by your policy (e.g., companion charges).
By default, the full estimated hospital bill deposit is collected upon admission unless a cashless application has been approved in writing at least 3-5 working days before admission. In such cases, we will require the submission of a credit card authorization form since the final claimable amount may differ from the approved amount mentioned in the Letter of Guarantee for Deposit Waiver.
If you require swift clarification regarding your shield plan while at Thomson Medical Centre, you can visit our Patient Service Centre or reach out to us via WhatsApp at 9-THOMSON (9846 6766) during office hours for assistance.
Alternatively, if you wish to speak with an insurance specialist, our insurance partner Singlife is conveniently located on the first floor of Thomson Medical Centre from Monday to Saturday during regular business hours.