PayNow is now available for Inpatient Bill payments! Enquire with our Patient Service Centre (Located at Thomson Medical Centre Level 1) at

During your stay in the hospital, you may periodically receive interim bills for partial settlement. All bills must be settled before leaving the hospital and through the following modes:

  • PayNow
  • NETS
  • VISA
  • Master Card
  • Cash

Claims Processing

Typically your insurance provider will take between 6-8 weeks to assess your claim. They may need more time to assess your claim if they seek further enquiry on your bill.

Once your claim is approved and payment is processed and received by our Business Office, we will process the refund to you as soon as possible.

Express Checkout

This service is extended to our private room patients*

For more information on this value-added service, please contact our staff at the Patient Service Centre.
*Terms & Conditions apply

Integrated Shield Plans for Private Hospitals

The following Integrated Shield Plans are eligible for private hospital stay in Thomson Medical Centre:

  • AIA Health Shield Gold Max A
  • Singlife MyShield Plan 1
  • Great Eastern SupremeHealth P Plus
  • NTUC Enhanced IncomeShield Preferred
  • Prudential PRUShield Plan A Premier
  • AXA Shield Plan A
  • Raffles Shield Private

The amount you can claim from your Integrated Shield Plans largely depends on the type of plan you have purchased. For more information on your coverage, you may wish to contact your insurance agent or our Patient Service Centre at to access your eligibility for a cashless admission.

Foreign Insurance

We accept letter of guarantee issued by foreign insurers who have a direct billing arrangements with the hospital.

  • CIGNA Global Health Benefits
  • BUPA Insurance Limited
  • Aetna International
  • Allianz Worldwide Care
  • United Healthcare International, Inc.
  • Euro-Center (Thailand) Co., Ltd

A valid letter of guarantee will be required for each admission. Kindly check with your insurer and/or agent regarding the issuing of the letter of guarantee for your admission.